More than just software - Fix-Hive is a work culture where collective team knowledge empowers every technician. Transform inexperienced staff into confident problem-solvers through shared expertise.
Watch how Fix-Hive transforms service teams
Real-world experience solving real-world problems
Founder & Creator
I'm Peter, a printer and photocopier technician with 25 years of hands-on experience. I've worked with service teams of all sizes - from small 2-person operations to medium-sized companies with 30 techs, and large enterprise teams of 100+ technicians.
Throughout my career, I've seen the same challenge everywhere: inexperienced technicians spending hours on problems that experienced colleagues could solve in minutes. I watched knowledge get lost when senior techs retired. I saw the frustration of customers waiting for multiple visits.
That's why I built Fix-Hive - to capture and share the collective wisdom of every technician on your team. Every feature in Fix-Hive comes from real problems I've faced in the field. This is a tool built by someone who understands exactly what you need to succeed.
"After 25 years in the field, I know what works and what doesn't. Fix-Hive is the tool I wish I had when I started - and the tool every service company deserves today."
— Peter, Fix-Hive Founder
Not all technicians have the same experience level
Inexperienced technicians struggle with complex issues
Every technician has instant access to team expertise
Purpose-built for printer and photocopier service companies
Efficiently dispatch technicians to service calls. Optimize and manage workload across your entire team.
Track technician performance with solution ratings. Reward top performers and identify training opportunities.
Find error codes and solutions instantly. Access every service action ever performed on any device in seconds.
Create service tickets in seconds. Document solutions that become searchable knowledge for the entire team.
Technicians vote on helpful solutions. Quality answers rise to the top and experts earn recognition points.
Access Fix-Hive anywhere on iOS and Android. Update tickets and search solutions while on-site.
Generate QR stickers for each device. Customers scan, report issues with photos in 30 seconds. No phone calls needed.
Technicians log expenses on-site. Generate month-end reports in seconds instead of hours of paperwork.
Track technician inventory and parts usage. Know what's on each van and what needs restocking.
QR code system - your customers report issues instantly
Scan → Report → Done
Create a unique QR code for each printer/copier from your Fix-Hive dashboard.
Print and stick the QR code on the printer. Customers can now self-report issues.
Customer scans QR code with phone, logs in to customer portal, uploads photos of issue.
Service ticket auto-created with device info and photos. Dispatch technician immediately.
⚡ Total time: 30 seconds
No phone calls. No missed details. Photos included. Ready to dispatch.
Effectively Together - Leveraging collective team knowledge
Managers or support staff can add new clients and their devices to the database, ensuring all equipment is tracked and ready for service.
Clients can report issues through the customer portal, or support staff can log service requests manually on their behalf.
A printer needs service. The technician is dispatched to the location.
Before diagnosing, search Fix-Hive for similar issues and error codes on this device or model.
Discover how experienced colleagues solved similar problems. See rated solutions.
Apply the solution and document your work. Add new insights for the next technician.
If a solution helped, give it a thumbs up. Authors earn performance points.
Newer technicians earn performance points for each service action, as long as no new service request for the same device is created within the following 30 days.
Start with 3 accounts included. Scale as you grow.
Expand your team - choose 1 user or 3-user pack
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