Empower your printer service team with collective knowledge. Transform inexperienced technicians into problem-solving experts.
Real-world experience solving real-world problems
Founder & Creator
I'm Peter, a printer and photocopier technician with 25 years of hands-on experience. I've worked with service teams of all sizes - from small 2-person operations to medium-sized companies and large enterprise teams.
Throughout my career, I've seen the same challenge everywhere: inexperienced technicians spending hours on problems that experienced colleagues could solve in minutes. I watched knowledge get lost when senior techs retired. I saw the frustration of customers waiting for multiple visits.
That's why I built Fix-Hive - to capture and share the collective wisdom of every technician on your team. Every feature in Fix-Hive comes from real problems I've faced in the field. This is a tool built by someone who understands exactly what you need to succeed.
"After 25 years in the field, I know what works and what doesn't. Fix-Hive is the tool I wish I had when I started - and the tool every service company deserves today."
— Peter, Fix-Hive Founder
Not all technicians have the same experience level
Inexperienced technicians struggle with complex issues
Every technician has instant access to team expertise
Purpose-built for printer and photocopier service companies
Efficiently dispatch technicians to service calls. Optimize and manage workload across your entire team.
Track technician performance with solution ratings. Reward top performers and identify training opportunities.
Find error codes and solutions instantly. Access every service action ever performed on any device in seconds.
Create service tickets in seconds. Document solutions that become searchable knowledge for the entire team.
Technicians vote on helpful solutions. Quality answers rise to the top and experts earn recognition points.
Access Fix-Hive anywhere on iOS and Android. Update tickets and search solutions while on-site.
Effectively Together - Leveraging collective team knowledge
A printer needs service. The technician is dispatched to the location.
Before diagnosing, search Fix-Hive for similar issues and error codes on this device or model.
Discover how experienced colleagues solved similar problems. See rated solutions first.
Apply the solution and document your work. Add new insights for the next technician.
If a solution helped, give it a thumbs up. Authors earn performance points.
Start with 3 accounts included. Scale as you grow.
All prices exclude VAT. Available worldwide. Cancel anytime.
Try Fix-Hive today with our fully functional demo account
Experience full functionality with our demo account: